Treating Customers Fairly is a regulation that aims to balance the power between consumers and businesses.

We encourage our clients to view Treating Customers Fairly (TCF) not as a regulatory burden, but as an opportunity to improve their products and services, build their reputations, and ultimately benefit their businesses.

Simplified gives advice and opinions on how to best to engage all parts of the business to comply with Treating Customers Fairly. We run implementation sessions with stakeholders and train staff on how to use communication to improve the way companies treat customers.

We have a rigorous approach because we believe that Treating Customers Fairly is a long-term, strategic effort rather than a once-off campaign.